Bringing you the Best of the Islands.

Bringing you the Best of the Islands.

Refunds.Shipping.Returns.

Shipping

  • The location of the beautiful islands of American Samoa and Samoa in the South Pacific inherently comes with high shipping costs.

    UlavaleSamoa’s storefronts such as J Len T’s, Village BushStore, and Tutuila Print ship exclusively via USPS Priority Flat Rate from the US Post Office in the iconic village of Fagatogo, American Samoa to guarantee that your orders are tracked, insured and shipped with extreme care to US & territories as well as US military installations worldwide.

    Tracking: Customers will be notified when order is shipped with the USPS Tracking Number. 

    Shipping charges vary and are either included in the product price or charged separately according to USPS Flat rate pricing.

Refunds

We do not accept Refunds. Only in cases when the order is not received.

If damaged in shipping. We will file a claim and try our best to replace the damaged items in a timely manner.

All Sales are final.

We do accept exchanges only in the case that the – Order shipped is incorrect from that ordered from UlavaleSamoa.com’s storefront vendor.

The return window in this circumstance is a week’s time from when the order is received. Order must be resent within a week of being received.

We also reserve the right to reject any returns of mistaken goods if the condition of the returned goods is different from the condition the item was shipped in. Items must be returned in the same reasonable condition.

UlavaleSamoa’s Marketing Team will handle and facilitate a resolution to any and all disputes with our aiga of storefronts to make sure that we all continue to share alofa and be happy-happy!

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.